Privacy Policy
Privacy Policy
Heat Smart Plus Inc., operating as Heat Smart Plus (“Heat Smart Plus,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit heatsmartplus.com, contact us, request information or a quote, arrange service, or purchase products or services from us.
1. Information we collect
Depending on how you interact with us, we may collect:
- Contact information, such as your name, telephone number, email address, mailing or service address, and preferred method of contact.
- Inquiry and service information, including the products or services you are interested in, property or project details you choose to provide, correspondence, appointment details, and service history.
- Order and transaction information, such as products ordered, billing and delivery information, transaction status, and records needed to complete or support a purchase.
- Payment information. When electronic payment is available, payment card information is processed by our payment provider. We generally receive transaction identifiers and payment status rather than a complete card number.
- Website and device information, such as IP address, browser type, device type, pages viewed, approximate location derived from IP address, referring pages, and cookie or similar technology data.
- Marketing preferences, including whether you asked to receive or stop receiving promotional communications.
2. How we use personal information
- Respond to questions and requests for quotes, products, parts, installation, or service.
- Process purchases, payments, pickups, deliveries, returns, warranties, and customer support.
- Communicate about appointments, orders, service, safety notices, and other transactional matters.
- Operate, secure, maintain, troubleshoot, and improve our website and services.
- Understand website usage and measure the effectiveness of our communications and advertising.
- Send promotional messages when you have consented or when otherwise permitted by law, and honour unsubscribe requests.
- Prevent fraud, misuse, security incidents, and violations of our terms.
- Meet legal, regulatory, tax, accounting, insurance, and recordkeeping obligations.
3. Consent and your choices
We seek meaningful consent for the collection, use, and disclosure of personal information, except where applicable law permits or requires otherwise. You may withdraw consent for optional uses, including promotional email, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to provide a requested product or service.
4. Cookies, analytics, and embedded content
Our website may use cookies and similar technologies required for security, site operation, preferences, and measurement. It also contains third-party content, including YouTube videos and Google Maps. When you load or interact with embedded content, those providers may receive technical information and may use cookies or similar technologies under their own privacy policies. You can control many cookies through your browser settings, although disabling them may affect site functionality.
5. When we share information
We do not sell personal information. We may disclose information:
- To service providers that support hosting, website security, email, analytics, payments, delivery, installation, customer service, or business administration.
- To manufacturers, distributors, warranty administrators, installers, carriers, or other partners when needed to provide a product or service you requested.
- To professional advisers, insurers, auditors, or authorities when reasonably necessary to protect rights, investigate an incident, or comply with law.
- As part of a proposed or completed business transaction, subject to appropriate confidentiality and legal safeguards.
6. Processing outside Saskatchewan or Canada
Some service providers may process or store information in another province or country. Information handled outside your jurisdiction may be subject to the laws and lawful access rules of that location. We remain responsible for personal information transferred to service providers for processing and use contractual or other safeguards appropriate to the circumstances.
7. Retention and security
We retain personal information only as long as reasonably needed for the purposes described in this Policy, to provide ongoing service or warranty support, and to satisfy legal and business requirements. We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
8. Access, correction, and complaints
You may ask to access or correct personal information we hold about you, subject to applicable legal exceptions. You may also ask questions or make a privacy complaint. We may need to verify your identity before completing a request. If we cannot provide access or make a requested correction, we will explain why when required by law.
9. Children’s privacy
Our website and services are intended for adults and are not directed to children. We do not knowingly collect personal information from children without appropriate consent.
10. Changes to this Policy
We may update this Privacy Policy as our practices, services, or legal obligations change. The effective date at the top indicates when it was last updated. Material changes will be communicated in a manner appropriate to the circumstances.
11. Contact us
Questions, access or correction requests, and privacy complaints may be directed to:
Privacy Officer, Heat Smart Plus Inc.
Hwy 11 North, 1 Mile South of Hwy 2
Prince Albert, Saskatchewan S6V 5R1
Canada
Telephone: (306) 922-1722
Email: [email protected]
